Shipping & Returns


Due to the COVID-19 global situation we are experiencing delays in international delivery transit times that are beyond our control. Please allow 90 days for deliveries. We will not reship or refund within this time frame unless you have received and can present us a letter from customs stating that your delivery cannot be received by yourself.


Delivery Method
International Tracked Airmail, $15

Typical Shipping Times
Average 5 – 10 working days depending on country, please allow 14 days.

Profound Supplements Store’s prices are not inclusive of taxes and tariffs. Our products are shipped to you from our Singapore Depot.

Customers purchasing our products could incur various customs fees, clearance charges and/or import duties and taxes, which we have no control over, nor can we predict whether they will be charged or what they may be. Any fees or charges will be paid by you and we do not cover or reimburse for any of these additional charges.

When you order a product from us you must comply with the regulations and laws of your country that the goods are being received as you are personally considered the importer of record. If you are unsure of these laws and regulations, you should contact your local customs office.

Returns & Refund Policy

Thanks for purchasing our products at operated by Merchant Process LLC.

If you need to return your items please contact us as early as possible to discuss. If you have changed your mind and wish to return the item, you can do so as long as it is within 7 days of receiving the item and you can return it in a good, unopened condition, we will issue you a credit note to the full value of the item. Refunds or Credit Notes will not include S&H fees or taxes.

If an item arrives damaged due to inadequate packaging, please contact us as early as possible to discuss returning the item to us for inspection, and we will either re-ship the item or offer you a refund or credit note once we’ve identified the error is due to us.

In order to be eligible for a refund or credit note, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund, or if deemed appropriate, a credit note. Money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.

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